Just wanted to share how thrilled we are whenever our customer satisfaction is displayed with a nice note, email, or internet review. It is our desire that we please every single one of them and we go out of our way to give it our best effort. We are really grateful when they return the favor with a nice note or review.
We got this one in the mail this morning.
This customer called us stating he had water leaking from a pipe on his water heater. I sent my tech out to see what we needed to do to repair the heater. My tech discovered that he needed a new tank, I was able to verify that his water heater was still under warranty and the manufacture covered the new tank the customer was only responsible for labor. We filled out all the warranty paperwork and had a new tank installed that afternoon. Thank you Samuel for your kind words.
Dear Sir, Madam,
Just a pat on the back for a good job done.
I called your phone number and a woman got he call about 2:00pm. My water heater that I bought from you was leaking water. I gave her my address and my invoice number dated 3/10/09 with a 10 year warranty. The office lady told me that a tech rep would be to my house in Tempe in about an hour. The tech rep came, saw the problem and told me the heater would be replaced on it’s warranty. He returned shortly with a new water heater and replaced it in a short time.
I was charged for the service call and installation, got a new water heater in the process. I am very happy for the total experience.
The prompt, excellent service in installation warrants a commendation from a very happy customer. You have an excellent staff of workers.
Thank you very much and have a nice day.
11/11/2014
