FAQ’s for Our City Wide Plumber!

We offer a free estimate on all drinking water treatment systems, softener products and RO systems. We will come to your home and test your water for hardness and size a water purification system specifically for your family based on your water usage.

We recommend changing the filters on your water purifier system every six months depending on your water usage for good clean drinking water. You should also consult your owner’s manual.

First, check and make sure your water softener has salt in the brine tank. If the tank has salt in it along with some water you can check the owner’s manual trouble-shooting tips or call City Wide Plumbing.

You could have surpassed the reserve capacities of your unit. Follow the instructions in the owner’s manual and start a manual regeneration cycle after you are done running water for the day.

The two-stage unit uses two water filters, while the five-stage unit uses five water filters. The latter gives you better quality drinking water as it filters out more impurities to give you pure water.

This could mean you need to change your water filters. If that does not resolve the problem, check the trouble-shooting section of the owner’s manual or call City Wide Plumbing.

The first thing to check is the RO drain to make sure it is not plugged at the point where it ties into the kitchen drain line. Consult the owner’s manual for your water filtration system if the problem is not resolved or call City Wide Plumbing.

Any hardware store, Home Depot, or Lowes carries a test gauge you can put on your hose bib. Make sure it has a tell tail on it so your can record the highest pressures that you get in a 24 hour period.

It should be some where between 45 and 70 PSI. If you have more pressure than this, you need a pressure regulator.

Yes, a PVB is required on sprinkler systems by the UPC. Some commercial applications require a city certified backflow test every year.

In most cases backflow assemblies are required on commercial lines only, but check with your local city water providers.

We offer a free estimate on all our pressure regulators and backflow installations, testing, and repairs. We will come to your location and provide you with a written estimate on all work that needs to be performed.

Go to the ABPA web site above for more information.

Yes, in most cases parts kits are available for Febco, Watts, Wilkins, Conbraco or any other manufacturer’s type of device, double check. PVB, or reduced pressure principle device.

You could have a leak under you slab. First, check all fixtures and make sure they are not leaking. Next, while all the water is turned off in your home, check your water meter to see if the small triangle is moving. If it is moving you could have a leak somewhere underground.

Yes they are. All of the water lines in your home run under your cement slab. Corrosion and improper installation are the cause of many leaks. Our leak detector can find the water leak.

Call City Wide and we will send one of our service technicians out to your home to diagnose your problem and advise you of your options. Our water detection system can find these leaks.

In most cases this repair will be covered under your homeowner’s policy. Check with your insurance agent to determine the provisions of your policy.

After a leak is detection some leaks are in an inaccessible area so they cannot be repaired. In this instance we recommend that the affected water line be routed overhead through the attic or across the flat roof.

We suggest you check into a reroute or re-pipe of the hot water system.

The hot water lines expand and contract when hot water is drawn through the system. This causes the pipe to move ever so slightly and over time this will wear a hole in your hot water line.

If at all possible we would suggest that the line be run overhead, as it would be less expensive than pulling the tub to fix the leak.

The cost varies from job to job depending on the depth and location of the leak.
The water leak detection will help us to estimate the job.

We open up the floor with the smallest hole we possibly can to repair the leak. The size of the hole depends on the depth of the pipe. Left unrepaired a water leak could damage your home’s foundation.

We suggest with this type of line you replace the entire sewer line as once you start having problems with it, you will continue having problems to a point that it will totally collapse.

You have two options; you can keep cleaning the drain line until it stops up permanently or you can replace/repair the line with a new ABS line that will withstand tree root penetration.

We suggest that you have a plumber out to replace it with a new copper water service to eliminate any further problems.

This type of pipe should be replaced with a new copper water service.

We offer a free in-home estimate on all drain line repairs. We will measure the line and check for utility obstructions before giving you a written plumbing estimate.

We offer a free in-home estimate on all drain line repairs. We will measure the line and check for utility obstructions before giving you a written plumbing estimate.

First, you should check the hot water heater breaker in your electrical panel and make sure it has not been tripped. If you have to reset the breaker, wait 30 to 40 minutes to see if you get hot water.

The problem could be a slab leak, thermostat, or element. Call a professional plumber to come and check out your hot water unit.

This is a sign that the liner in your hot water heater tank is ruptured and the unit needs to be replaced.

This is a sign your anode rod, which protects your water heater tank from corrosion, has gone bad. Call a professional plumber out to have it replaced and disinfect your hot water system.

If you have a soft water system, flush the heater every 6 months. Otherwise, the water heater needs to be flushed every three months.

Depending on your water quality the life span could be five to seven years. Gas water heaters have a longer life span of seven to ten years.

The pipes and valves should be replaced to prevent any type leak or failure that could cause a flood. Signs of rust on you tank could be a sign leading to a leak of your water tank