SLiPP – Service Line Protection Program
What is it? A financial assistance program to aid eligible residences with water and sewer line repair costs.
Whose Elgible?
Single family/owner-occupied residences, to include homes, duplexes & townhomes, that receive City of Tempe sewer and/or water services
Pre-Enrollment
- Begins mid-end of August
- Can enroll online or hard copy
- Direct mail piece, including subscription form and Terms & Conditions, delivered late August 2011
Special Early-Enrollment Promotion
- For those signing up prior to Sept. 30, 2011, the enrollment fee is waived Enrollment Fee
- $12.00 Monthly Fee
- $12.00/water & sewer coverage
- $7.00/water only (available only to residences that don’t connect with City of Tempe sewer service – e.g., those that have septic systems or connect to sewer service from another municipality)
Fee Payment
- Monthly/enrollment fees included in monthly waterbill
- For those enrolling prior to Sept. 30, 2011, first payment will be with November 2011 waterbill
Program Start Date Oct. 1, 2011 Service Call Availability
- For those enrolling prior to Sept. 30, 2011, service call availability begins Nov. 1, 2011
- For those enrolling after Sept. 30, 2011, service call availability begins approximately 20‐40 days after enrollment (see Terms & Conditions)
What’s Covered?
- Repair/replacement of sewer and/or water service line (service line is from the home to the city connection)
- Does not include water/sewer lines inside the home or within the perimeter of the foundation
- Does not cover pre-existing conditions, with the exception of Orangeburg (bituminous fiber) sewer pipes
- $5,000 per service line per 12-month period
- If a service is received, subscriber must stay enrolled for 12 months from service provided
- If total repair/replacement costs are greater than $5,000, the homeowner is responsible for any amount over $5,000
Information/Contact
480-858-7547 (SLIP)
*This information’s original source: http://www.tempe.gov/slipp/ fact sheet: http://www.tempe.gov/slipp/SLiPP%20fact%20sheet%202.pdf