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SLiPP – Service Line Protection Program

What is it? A financial assistance program to aid eligible residences with water and sewer line repair costs.

Whose Elgible?

Single family/owner-occupied residences, to include homes, duplexes & townhomes, that receive City of Tempe sewer and/or water services


  • Begins mid-end of August
  • Can enroll online or hard copy
  • Direct mail piece, including subscription form and Terms & Conditions, delivered late August 2011

Special Early-Enrollment Promotion


  • For those signing up prior to Sept. 30, 2011, the enrollment fee is waived Enrollment Fee
  • $12.00 Monthly Fee
  • $12.00/water & sewer coverage
  • $7.00/water only (available only to residences that don’t connect with City of Tempe sewer service – e.g., those that have septic systems or connect to sewer service from another municipality)

Fee Payment

  • Monthly/enrollment fees included in monthly waterbill
  • For those enrolling prior to Sept. 30, 2011, first payment will be with November 2011 waterbill

Program Start Date Oct. 1, 2011 Service Call Availability

  • For those enrolling prior to Sept. 30, 2011, service call availability begins Nov. 1, 2011
  • For those enrolling after Sept. 30, 2011, service call availability begins approximately 20‐40 days after enrollment (see Terms & Conditions)

What’s Covered?

  • Repair/replacement of sewer and/or water service line (service line is from the home to the city connection)
  • Does not include water/sewer lines inside the home or within the perimeter of the foundation
  • Does not cover pre-existing conditions, with the exception of Orangeburg (bituminous fiber) sewer pipes
  • $5,000 per service line per 12-month period
  • If a service is received, subscriber must stay enrolled for 12 months from service provided
  • If total repair/replacement costs are greater than $5,000, the homeowner is responsible for any amount over $5,000



480-858-7547 (SLIP)

*This information’s original source: http://www.tempe.gov/slipp/ fact sheet: http://www.tempe.gov/slipp/SLiPP%20fact%20sheet%202.pdf

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