Give them the SLIPP

SLiPP – Service Line Protection Program

What is it? A financial assistance program to aid eligible residences with water and sewer line repair costs.

Single family/owner-occupied residences, to include homes, duplexes & townhomes, that receive City of Tempe sewer and/or water services

Pre-Enrollment

Begins mid-end of August
Can enroll online or hard copy
Direct mail piece, including subscription form and Terms & Conditions, delivered late August 2011

Special Early-Enrollment Promotion

For those signing up prior to Sept. 30, 2011, the enrollment fee is waived Enrollment Fee
$12.00 Monthly Fee
$12.00/water & sewer coverage
$7.00/water only (available only to residences that don’t connect with City of Tempe sewer service – e.g., those that have septic systems or connect to sewer service from another municipality)

Fee Payment

Monthly/enrollment fees included in monthly waterbill
For those enrolling prior to Sept. 30, 2011, first payment will be with November 2011 waterbill

Program Start Date Oct. 1, 2011 Service Call Availability

For those enrolling prior to Sept. 30, 2011, service call availability begins Nov. 1, 2011
For those enrolling after Sept. 30, 2011, service call availability begins approximately 20‐40 days after enrollment (see Terms & Conditions)

Repair/replacement of sewer and/or water service line (service line is from the home to the city connection)
Does not include water/sewer lines inside the home or within the perimeter of the foundation
Does not cover pre-existing conditions, with the exception of Orangeburg (bituminous fiber) sewer pipes
$5,000 per service line per 12-month period
If a service is received, subscriber must stay enrolled for 12 months from service provided
If total repair/replacement costs are greater than $5,000, the homeowner is responsible for any amount over $5,000

Information/Contact

www.tempe.gov/slipp

480-858-7547 (SLIP)